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Guide to CareConnect Virtual Training

In alignment with UCLA’s commitment to limit the spread of COVID-19, we are transitioning previously scheduled in-person trainings to Virtual Training sessions using Zoom. Please use the resources below to prepare yourself for virtual training sessions. 

Setup for Virtual Training

We recommend ensuring you have access to Zoom for video conferencing and Citrix for access to our training environments for CareConnect. Please configure your device(s) to access these applications before your scheduled training.

CareConnect Virtual Training Orientation

Before setting up for Virtual Training (instructions under Basic Setup), we recommend to:

  1. Watch the CareConnect Virtual Training Orientation below
  2. Review the Virtual Classroom Best Practices and Attendance and Participation Policy

Basic Setup

You will need the following basic resources to attend and complete Virtual Trainings from home:

1 - Enroll into Duo for Multi-Factor Authentication

Duo for Multi-Factor Authentication adds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Off Network:  If you are not connected to the UCLA Health network call Customer Care at 310-267-CARE (2273).  Specialists are available 24/7 to enroll you in Duo.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On Network:  If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through the Multi-Factor Authentication Self Enrollment Portal.

2 - Create your Mednet Account Password

When you log into your Mednet Account for the first time, you need to change your password from the temporary password provided to you. 

If you do not have your temporary password, please call Customer Care at (310) 267-CARE (2273).  Specialists are available 24/7 to assist you.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

3 - Computer Setup

  • Computer with Citrix installed
    You may use a Tablet as an extended or dual screen but will require a computer to access the Training Environment
    View Instructions on how to install Citrix →
  • High-speed internet Connection
  • Headset or speakers
  • Web Camera (optional)
  • Quiet space conducive to learning