Change My Password

Your new password/passphrase must be considered strong or very strong. Review FAQs →

Important: Before changing password, collect and have nearby any mobile devices currently enrolled in Intelligent Hub (AirWatch) as well as laptops/desktops you use to access the Mednet network.

After changing password, immediately enter your new password/passphrase when prompted on your mobile device(s). For your laptop/desktop, log out and then log back in with your new password/passphrase. If you're on VPN, follow these step-by-step instructions

Your Mednet password is used across all services/technology provided to you by UCLA Health IT such as CareConnect, all Mednet email domains, managed laptops/desktops, VPN, and timesheets, and many more! Be sure to avoid lockouts and review the instructions provided

Changing Your Password When Off the Mednet Network

If you are not on the Mednet network, you will need to access the Change Mednet Password page by authenticating in with Multi-Factor Authentication (MFA).

Please see Duo for Multi-Factor Authentication (MFA) for more information.

When changing a password on VPN (Global Protect) or offsite (off any UCLA Health Network), a Mednet user must lock their computer with an active VPN connection and log back in with their new credentials. If this step is not performed you may experience password related issues on your workstation when logging in.

Need Assistance?

Contact Customer Care at 310-267-CARE (2273) if you need assistance with your password reset or MFA enrollment. Specialists are available 24/7 to provide support. Before calling, please be prepared to provide verification of your identity by providing one of the following:

• Your Secret Word
• A selfie picture that contains you and your UCLA ID badge or another government picture ID
• Your UCLA Health-enrolled Duo device (requires that push notifications are enabled)
• Your UCLA Health pager number