Change My Password

For assistance, please contact  Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support. 

Password Requirements

Your new password/passphrase must be considered strong or very strong.

Your new password must also contain three out of four of the following:

  • Lowercase letter
  • Uppercase letter
  • Number
  • Special character

Your new password/passphrase must not:

  • Contain your username
  • Be any of your previous 5 passwords


This tool will simultaneously change your password for the following systems:

  • Office 365/Outlook Mednet E-mail
  • Windows PC
  • CareConnect
  • Virtual Private Networking (VPN)
  • Forms PortaliCap
  • DGSOM/ FPG Time Suite and Web Clock
  • Medical Center Time Suite and Web Clock


Important: Once you change your password, please make sure you update it wherever it is stored!

Changing Your Password When Off the Mednet Network

If you are not on the Mednet network, you will need to access the Change Mednet Password page by authenticating in with Multi-Factor Authentication (MFA).

Please see Duo for Multi-Factor Authentication (MFA) for more information.

Need Assistance?

Contact Customer Care at 310-267-CARE (2273) if you need assistance with your password reset or MFA enrollment. Specialists are available 24/7 to provide support. Before calling, please be prepared to provide verification of your identity by providing one of the following: