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Change My Password

In-Person Help

If you would like in-person assistance, please visit us on the following dates:

Ronald Reagan UCLA Medical Center
Dates
: 12/6, 12/7, 12/11, 12/12
Place: B-Level Lobby
Time: 7:00 a.m. – 10:00 p.m.
Santa Monica Hospital
Dates: 12/5, 12/18, 12/19, 12/20
Place: Cafeteria
Time: 7:00 a.m. – 10:00 p.m.

Password Requirements

Your new password/passphrase must be considered strong or very strong. Please see our Master Password FAQ for additional information and tips. For assistance, please contact  Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.

Your new password must also contain three out of four of the following:

  • Lowercase letter
  • Uppercase letter
  • Number
  • Special characters (e.g., !@#$%^&*)

Your new password/passphrase must not:

  • Contain your username
  • Be any of your previous 5 passwords
  • Contain spaces, commas, colons, or single quotation marks

 

This tool will simultaneously change your password for the following systems:

  • Office 365/Outlook Mednet E-mail
  • Windows PC
  • CareConnect
  • Virtual Private Networking (VPN)
  • Forms PortaliCap
  • DGSOM/ FPG Time Suite and Web Clock
  • Medical Center Time Suite and Web Clock

Changing Your Password When Off the Mednet Network

If you are not on the Mednet network, you will need to access the Change Mednet Password page by authenticating in with Multi-Factor Authentication (MFA).

Please see Duo for Multi-Factor Authentication (MFA) for more information.

Need Assistance?

Contact Customer Care at 310-267-CARE (2273) if you need assistance with your password reset or MFA enrollment. Specialists are available 24/7 to provide support. Before calling, please be prepared to provide verification of your identity by providing one of the following:

  • Your Secret Word
  • A selfie picture that contains you and your UCLA ID badge or another government picture ID
  • Your UCLA Health-enrolled Duo device (requires that push notifications are enabled)
  • Your UCLA Health pager number