Questions? Call Customer Care at 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
Change Mednet Password
If you know your password, you can use the Change Mednet Password option to make updates. This will simultaneously change your password for the following systems:
Forgot Your Password?
Forgot Password available to users who have registered for SSPR. Your account will be locked after three unsuccessful attempts.
Register for Self-Service Password Reset (SSPR)
If you know your password, you can register for SSPR. This service will allow you to use the Forgot Password option to make updates to your password when needed. Please be prepared to supply answers for at least five security questions.
Manage your Secret Word
In order for Customer Care Specialists to provide you with Identity Management services like password resets and multi-factor (DUO) verification, you will be required to provide the Customer Care Specialist with your Secret Word. The Identity & Access Management portal will allow you to register for Self Service Password Reset and edit or view your Secret Word. This site requires Internet Explorer to access.
For step-by-step instructions, please review our Secret Word Tip Sheet.
Multi-Factor Authentication (DUO) Enrollment Portal
UCLA Health Sciences uses a solution provided by DUO to accomplish multi-factor authentication. Using the Multi-Factor Authentication Enrollment Portal, you can
If you do not see your enrolled devices, contact Customer Care at 310-267-CARE (2273). Customer Care Specialist are available 24/7 to provide support. Please note, in order to receive assistance regarding DUO, you will be required to provide your secret word.
Remote Access using Virtual Private Network (VPN) + DUO
Users with an active AD account who are enrolled in DUO can use the multi-factor authentication to access the Virtual Private Network (VPN).
Effective August 15, 2017, users accessing Mednet email remotely using a non-UCLA network are required to use a virtual private network (VPN) and multi-factor authentication (DUO). Learn More>>
DUO for Multi-Factor Authentication
Accessing Mednet Email